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Customer Protection
Return & Refund Policy
At Sawan Enterprises, we stand by the quality of our kart racing gear and accessories. Customer satisfaction is our priority, and we aim to provide a hassle-free experience. Please review our comprehensive return and refund policy before placing your order.
7 Days
Return Window
5-7 Days
Refund Processing
100%
Quality Guarantee
24/7
Support Available
Important: Customized products (personalized suits, jackets with custom designs) are non-returnable and non-refundable due to their bespoke nature.
Return Eligibility Requirements
- Time Limit: Returns accepted within 7 days of delivery
- Condition: Items must be unused, undamaged, and in original packaging
- Approved Cases: Defective products or errors made by us
- Prior Approval: Contact support team before returning
- Custom Items: Personalized products are non-returnable
All returns require prior approval from our support team at [email protected]
Step-by-Step Return Process
1
Contact Support
Email us within 7 days with order number and reason
2
Get Approval
Receive return authorization and shipping instructions
3
Ship Item
Send item to provided address at your cost
4
Get Refund
Refund processed after quality inspection
Refund Policy Details
Inspection Required
All returned items undergo quality inspection before refund approval
Resalable Condition
Items must be in original, unused condition for refund eligibility
Processing Time
Refunds processed within 5-7 business days after inspection
Shipping Costs
Original shipping charges are non-refundable in all cases
We reserve the right to refuse refunds for used, damaged, or altered items that do not meet our quality standards.
Exchange Policy
Due to international logistics complexities, we do not offer direct exchanges for incorrect sizes or mistaken orders.
Exchange Process:
- Return First: Send the original item back at your cost
- Place New Order: Order the correct size or item separately
- Get Replacement: New item ships after return inspection
- Refund Processing: Original order refunded per standard policy
This process ensures you receive the correct item quickly while maintaining our quality standards.
Return Shipping Address
Sawan Enterprises
Commissioner Road
Near Sialkot Medical Complex
Sialkot, 51310
Punjab, Pakistan
Commissioner Road
Near Sialkot Medical Complex
Sialkot, 51310
Punjab, Pakistan
Please ensure items are securely packaged and include your order number with the return shipment.
Important Guidelines
- No Unauthorized Returns: Items sent without approval will not be processed
- 7-Day Limit: Requests after 7 days of delivery are not eligible
- Customer Responsibility: Return shipping costs paid by customer
- Original Packaging: Items must be returned in original packaging
- Quality Standards: All returns subject to quality inspection
Non-Returnable Items
- Custom Racing Suits: Personalized with names, numbers, or designs
- Custom Jackets: Made-to-order team apparel
- Personalized Gloves: Custom-designed racing gloves
- Used Items: Products showing signs of wear or use
- Damaged Items: Products damaged by customer misuse
Custom items are made specifically for each customer and cannot be resold to others.
Return & Refund Support
Need assistance with a return or refund? Our customer service team is here to help:
Support Hours: Monday–Friday, 9:30 AM – 6:30 PM (GMT+5)
Pro Tip: Include your order number, item details, and photos (if applicable) when contacting support for faster processing of your return request.