Terms & Conditions
These Terms & Conditions govern your use of sawan.com.pk and any purchase made from Sawan Enterprises. By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. Please review these terms carefully before making any purchase.
Agreement: By placing an order or using our website, you automatically agree to these terms and conditions in their entirety.
Placing an Order
Our ordering process is designed to be simple and secure:
Browse & Select
Choose products and required specifications
Add to Cart
Use standard checkout or Express Checkout when available
Enter Details
Provide accurate shipping and billing information
Review & Confirm
Check all details before placing your order
Confirmation
Receive order confirmation email
Important: Once submitted, orders generally cannot be modified. Contact us before placing your order if you need to confirm any changes regarding size, color, logos, etc.
Custom Products
Made-to-order and customized products have special terms:
- Custom Production: Items made based on your supplied instructions and approvals
- Non-Returnable: Custom products cannot be returned unless defective
- Final Approval: Must match your approved mockup design
- Variable Timeline: Production time varies by complexity and volume
- Special Care: Suits, gloves, jackets with logos, names, or Pantone colors
Order Cancellation
Sawan Enterprises reserves the right to cancel orders for:
- Stock Issues: Product out of stock, unavailable, or damaged
- Payment Problems: Incorrect or unverifiable billing details
- Security Concerns: Suspected fraud or payment irregularities
- Delivery Issues: Cannot deliver to provided address
- Force Majeure: Events beyond our reasonable control
- Website Errors: Pricing or product description mistakes
If cancelled, you will be notified via email and refunded according to our Return & Refund Policy.
Pricing Policy
- Price Changes: Prices subject to change without prior notice
- Order Protection: Orders honored at checkout price shown
- Additional Costs: Shipping, customs, taxes may apply separately
- Currency: All prices in USD unless otherwise specified
Payments & Security
- Secure Processing: Encrypted payment gateways used
- Data Protection: Full card details not stored on our servers
- Authorization: You confirm you are authorized card holder
- Verification: Payment details subject to verification
Shipping & Risk
Shipping terms and risk transfer:
- Delivery Policy: Timeframes outlined in our Delivery Policy
- Risk Transfer: Risk passes to buyer upon carrier handover
- Import Duties: Customs duties and taxes are buyer responsibility
- Tracking: Provided for all international shipments
Returns & Refunds
Return and refund procedures:
- Policy Reference: Full details in our Return & Refund Policy
- Custom Exclusions: Customized items generally non-returnable
- Defect Exception: Returns accepted for defective products
- Time Limits: Specific eligibility timeframes apply
Force Majeure
We are not liable for delays or failures due to causes beyond our reasonable control, including:
- Natural disasters and weather events
- War, strikes, and governmental actions
- Supply chain failures and material shortages
- Internet outages and system failures
- Pandemic or health emergency restrictions
Terms Updates
Terms and conditions management:
- Modification Rights: We may update terms from time to time
- Notification: Changes posted on this page with updated date
- Acceptance: Continued use signifies acceptance of changes
- Review Recommended: Check periodically for updates
We recommend bookmarking this page and reviewing it before placing orders.
Contact Information
For questions about these terms or any other inquiries:
Business Address
Commissioner Road
Near Sialkot Medical Complex
Sialkot, 51310
Punjab, Pakistan
Contact Details
Business Hours: Monday–Friday, 9:30 AM – 6:30 PM (GMT+5)
Legal Compliance: These terms constitute a legally binding agreement between you and Sawan Enterprises. Please read and understand all sections before placing any order.