Privacy and Cookie Policy
Privacy & Cookie Policy
At Sawan Enterprises, we value your privacy and are committed to protecting your personal information when you shop with us at www.sawan.com.pk. This comprehensive policy explains how we collect, use, and safeguard your data while providing you with the best possible shopping experience.
Privacy Commitment: We never sell or rent your personal information to third parties. Your data is used solely to provide you with excellent service and fulfill your orders.
Information We Collect
We collect information necessary to provide you with our products and services:
Personal Information
- Contact Details: Name, email address, phone number
- Shipping Information: Delivery address and preferences
- Billing Details: Payment and invoicing information
- Order History: Purchase records and preferences
- Communication: Support inquiries and feedback
Technical Information
- Browsing Data: Pages visited and time spent
- Device Information: Browser type and device details
- Location Data: General geographic location
- Usage Patterns: How you interact with our site
- Performance Data: Site speed and functionality metrics
How We Use Your Information
- Order Fulfillment: Complete and deliver your purchases
- Customer Service: Provide support and assistance
- Personalization: Offer relevant product recommendations
- Communications: Send order updates and marketing (opt-in only)
- Legal Compliance: Meet tax and regulatory obligations
- Security: Prevent fraud and protect our systems
Data Security Measures
SSL Encryption
All data transfers secured with encryption
Firewall Protection
Advanced firewall systems guard our servers
Regular Updates
Security patches applied consistently
24/7 Monitoring
Continuous security surveillance
Data Sharing & Third Parties
We share limited information only when necessary:
- Shipping Partners: Delivery address for order fulfillment
- Payment Processors: Transaction details for secure payments
- Analytics Providers: Anonymous usage data for improvements
- Legal Requirements: When required by law or regulation
Never Sold: We never sell, rent, or trade your personal information for marketing or commercial purposes.
Your Privacy Rights
You have complete control over your personal data:
- Access: Request copies of your personal data
- Correction: Update incorrect or incomplete information
- Deletion: Request removal of your personal data
- Portability: Obtain your data in a usable format
- Restriction: Limit how we process your information
- Objection: Opt out of certain data processing activities
Cookie Policy & Usage
Sawan Enterprises uses cookies and tracking tools to optimize site performance and improve your shopping experience:
Cookie Control: You can disable cookies through your browser settings, but this may affect some website functionality. Essential cookies cannot be disabled.
Frequently Asked Questions
How does Sawan Enterprises protect my data?
We use advanced security measures including SSL encryption, firewalls, regular security updates, and 24/7 monitoring to ensure your data safety. Our systems are regularly audited and updated to maintain the highest security standards.
Can I unsubscribe from marketing emails?
Yes, you can easily unsubscribe by clicking the "unsubscribe" link in any marketing email, or by contacting our support team directly. You will continue to receive essential order-related communications.
Does Sawan Enterprises share my information?
We only share limited information with trusted partners for essential services like order fulfillment and payment processing. We never sell or trade your information for marketing or commercial purposes.
How long do you keep my personal data?
We retain your personal data only as long as necessary to provide our services and comply with legal obligations. You can request data deletion at any time, subject to legal retention requirements.
Can I access and modify my personal data?
Yes, you have full rights to access, correct, update, or delete your personal information. Contact our support team to exercise these rights or make changes to your data.
Privacy Support & Contact
For privacy concerns, data requests, or any questions about this policy:
Contact Information
Business Hours: Monday–Friday, 9:30 AM – 6:30 PM (GMT+5)
Data Protection Requests
- Include your full name and email address
- Specify the type of request (access, deletion, etc.)
- Provide order numbers if applicable
- Allow 30 days for processing complex requests
Transparency Promise: We are committed to complete transparency about how we handle your data. This policy is regularly updated to reflect our practices and legal requirements.