Encountering issues while trying to make payment using my credit or debit card; what should I do?
1: Customers may face difficulties making payments with their credit or debit cards due to potential restrictions imposed by their bank, especially concerning international transactions. This could lead to declined payments or authorization issues. To ensure smoother payment processing, we recommend contacting your bank to address any limitations on international transactions.
2: If you encounter challenges while paying with your credit or debit card, please don't hesitate to reach out to us. We're here to assist you promptly, and providing an error screenshot could expedite the resolution process.
3: We strongly advise customers to ensure their credit and debit cards are activated for both international and e-commerce transactions prior to making any purchases. This proactive step helps prevent potential transaction failures and ensures a smoother buying experience.
4: After clicking the "PLACE ORDER" button at checkout, you'll promptly receive an order confirmation email. Following that, you'll be directed to our secure payment platform, hosted by PayPro, to finalize your purchase using your Credit/Debit Card. It's crucial to complete this payment process to avoid automatic cancellation of your order due to non-payment within the next 24 hours.
5: If payment at the checkout page using your card isn't feasible or if you prefer a bank transfer, you have the option to select the "Bank Transfer" payment method. Just provide us with the 19-digit order ID, and we'll furnish you with the necessary international bank account details for the payment. The choice is entirely yours!